Photo Quality FAQs
Where will my purchased photo be printed?
Will it look like I see on my computer screen?
The honest answer is “maybe.” If your computer screen is color calibrated AND not turned on too bright, then what you see will be very close to what you get when printed. But most people’s screens nowadays tend to be NOT set up that way. Therefore, photos will appear brighter and more saturated than when printed. At a minimum, be sure to turn your screen brightness down — at least to the halfway point — when choosing a photo.
What quality photo papers will be used?
Choose from the high-quality options presented as you proceed through the shopping cart for your selected photo. Choices include papers rated for 100 years of archival fade-free results.
Is framing available?
Yes. Choose from the options presented as you proceed through the shopping cart for your selected photo.
What's the difference between an acrylic print and a canvas print?
Canvas print: the image is printed onto a sheet of canvas, and then the canvas is stretched onto wooden stretcher bars that are 1.5″ thick. Visit this page for a thorough description and sample photographs.
Acrylic print: the image is printed onto a back of a 3/8″ thick sheet of acrylic (i.e. plastic). Visit this page for a thorough description and sample photographs.
Are limited-edition fine art collector prints available?
Currently no, but I may add such a gallery very soon. If you have that interest, please contact me! Your interest will encourage me to make limited edition collector prints available. Otherwise, to be notified if/when such prints become available, click here to sign up for my occasional newsletter.
Does you print with archival inks and acid-free papers?
Yes. All of Pixels inks are archival, and all of their papers are acid free.
Will a UV protectant be applied to protect my prints?
All canvas prints, framed prints, regular prints (rolled in a tube), and greeting cards receive a UV protective coating. Metal prints and acrylic prints do not receiving a protective coating.
Photo Purchase FAQs
I'm not in the U.S.. Can you print and ship to me?
When will my order ship?
All artwork requires 2-3 business days to print and manufacture before shipping. It will ship from the printing/manufacturing facility located nearest to your destination address.
Please note: even if you select “overnight” as your shipping method, Pixels still needs the time (above) to actually print, assemble, and package your order. Everything at Pixels is printed and manufactured “on demand.” They don’t have any pre-made products sitting on their shelves.
Will I receive a purchase confirmation?
After your purchase has been processed, you will receive a purchase confirmation/receipt via email. You will also be notified when your order ships.
What if I have problems with my order?
If I am still unhappy, can I get a refund?
Pixels sells thousands of pieces of artwork each month — all with a 100% money-back guarantee.
Their return policy is simple and terrific: If you’re not happy with your purchase, for any reason, you can return it to Pixels within 30 days of the order date. As soon as it arrives, they’ll issue a full refund for the entire purchase price. Please note: Pixels does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
If you’ve hesitated to purchase artwork online in the past, why not give it a try? You have virtually nothing to lose!
Also, keep in mind that from my end, I also will do all I can to ensure you are completely satisfied with your photo purchase. That can include free reprinting within the 30-day period if needed.
How do I return my purchase/order?
Where is my order?
Does Pixels provide phone support?
Pixels offers phone support 24 hours per day, 7 days a week: Call them at 877-807-5901
Please note, that number is for asking questions about products and checking on the status of existing orders. All orders must be placed through my fine art photo galleries.
Can I place my order over the phone?
I’m sorry, that’s not possible. I travel/explore too much to make phone orders feasible. All orders must be placed online via my fine art photo galleries. How? Just click on a desired picture to view it larger, then click its “Buy” link below it. That will take you immediately to the order page for the photo at Pixels.
If you have a question about the order process (not my artwork), you can reach a Pixels customer service representative by calling 312-238-9009 (9:00 AM – 5:00 PM U.S. Pacific Time).
For general questions or requests about my artwork (not relating to the order process itself, which Pixels will answer), please contact me. I’d love to hear from you!
What happens if my order is damaged during shipment?
I'm buying your fine art photos as a gift for someone else. Will the purchase price appear on the invoice sent with my order?
You can safely order as a gift. Pixels does NOT include any dollar amounts on the invoice that will be included with the purchase.
Can I include a gift message with my purchase?
Unfortunately, you can not include a gift message with your print purchase from Pixels. Gift cards, however, can easily include a custom message. To find out how, see below.
Gift Card FAQs
Can I buy a gift card for someone else to use to purchase your artwork?
Absolutely! Gift cards are a great way to give a unique, lasting gift, while enabling the recipient to choose the photograph and size/format they most desire from my fine art nature photo galleries.
To purchase a gift card from Pixels, please click here.
When you checkout, the gift card will be emailed to you at the email address that you provide on the checkout screen. The gift card will be attached to the email as a PDF (click here for an example). Print it out and deliver it to the recipient… or simply forward the PDF via e-mail!
To receive the credit amount, the gift recipient enters the unique code on the certificate during the checkout process when buying my photo. Easy! Any remaining balance on the certificate can be used later on another purchase, and will remain good within one year of the certificate’s original purchase.
Note: Since Pixels’ gift cards are technically usable with any artist’s photos/products on their site, be sure to point your gift recipient to https://michaelfeerer.com so they can easily browse and select from my fine art nature photos.
When will the gift card expire?
It will expire one year after the date of its purchase.
What if a purchase is greater in cost than the card’s value?
The gift card’s balance available for use will be shown after entering the card’s code during the checkout process. If there is a remaining balance, you will be given the standard options to pay the remainder.
Can the gift card be used more than once?
Yes, if there is a remaining balance.
Can the gift card be used by more than one person?
Sorry, it is non-transferable and can only be used by the original recipient.