Photo Quality FAQs

I exclusively use Pixels for all print orders. They offer high-end, highly-rated and dependable print services for professional photographers. They have had an excellent reputation for many years.

The honest answer is “maybe.” If your computer screen is color calibrated AND not turned on too bright, then what you see will be very close to what you get when printed. But most people’s screens nowadays tend to be NOT set up that way. Therefore, photos will appear brighter and more saturated than when printed. At a minimum, be sure to turn your screen brightness down — at least to the halfway point — when choosing a photo.

Choose from the high-quality options presented as you proceed through the shopping cart for your selected photo. Choices include papers rated for 100 years of archival fade-free results.

Yes. Choose from the options presented as you proceed through the shopping cart for your selected photo.

Canvas print: the image is printed onto a sheet of canvas, and then the canvas is stretched onto wooden stretcher bars that are 1.5″ thick. Visit this page for a thorough description and sample photographs.

Acrylic print: the image is printed onto a back of a 3/8″ thick sheet of acrylic (i.e. plastic). Visit this page for a thorough description and sample photographs.

Currently no, but I may add such a gallery very soon. If you have that interest, please contact me! Your interest will encourage me to make limited edition collector prints available. Otherwise, to be notified if/when such prints become available, click here to sign up for my occasional newsletter.

Yes. All of Pixels inks are archival, and all of their papers are acid free.

All canvas prints, framed prints, regular prints (rolled in a tube), and greeting cards receive a UV protective coating. Metal prints and acrylic prints do not receiving a protective coating.

Photo Purchase FAQs

As mentioned above, I use Pixels exclusively for printing and they have the largest print-on-demand fulfillment network in the world. For canvas prints, for example, they have 8 different printing/manufacturing centers in 5 countries: the U.S., Canada, United Kingdom, Europe, and Australia. Each center can ship canvas prints to any destination in the world. When you place an order, Pixels will automatically route your order to the nearest printing/manufacturing center in order to minimize shipping costs and speed up delivery times.

All artwork requires 2-3 business days to print and manufacture before shipping. It will ship from the printing/manufacturing facility located nearest to your destination address.

Please note: even if you select “overnight” as your shipping method, Pixels still needs the time (above) to actually print, assemble, and package your order. Everything at Pixels is printed and manufactured “on demand.” They don’t have any pre-made products sitting on their shelves.

After your purchase has been processed, you will receive a purchase confirmation/receipt via email. You will also be notified when your order ships.

Before your order ships: Contact Pixels if you have any questions about your submitted order. After you receive your purchase: Pixels cares very much about customer satisfaction. They offer a print quality guarantee as well as protection against orders arriving damaged or incomplete. If you have any problems with the order, use the link above within 30 days to have it replaced free of charge.

Pixels sells thousands of pieces of artwork each month — all with a 100% money-back guarantee.

Their return policy is simple and terrific:  If you’re not happy with your purchase, for any reason, you can return it to Pixels within 30 days of the order date. As soon as it arrives, they’ll issue a full refund for the entire purchase price. Please note: Pixels does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

If you’ve hesitated to purchase artwork online in the past, why not give it a try? You have virtually nothing to lose!

Also, keep in mind that from my end, I also will do all I can to ensure you are completely satisfied with your photo purchase. That can include free reprinting within the 30-day period if needed.

All you have to do is fill out the form on this page. After you submit the form, you’ll be able to print out a return label to use when mailing back your return.
As soon as your order ships, Pixels will send to you email confirmation with a tracking number. They send the email to the email address that you provided when you placed your order. To check on the status of your order at any time, just login to your account on Pixels and then click on your “Purchases” page.

Pixels offers phone support 24 hours per day, 7 days a week: Call them at 877-807-5901

Please note, that number is for asking questions about products and checking on the status of existing orders. All orders must be placed through my fine art photo galleries.

I’m sorry, that’s not possible. I travel/explore too much to make phone orders feasible. All orders must be placed online via my fine art photo galleries. How? Just click on a desired picture to view it larger, then click its “Buy” link below it. That will take you immediately to the order page for the photo at Pixels.

If you have a question about the order process (not my artwork), you can reach a Pixels customer service representative by calling 312-238-9009 (9:00 AM – 5:00 PM U.S. Pacific Time).

For general questions or requests about my artwork (not relating to the order process itself, which Pixels will answer), please contact me. I’d love to hear from you!

Don’t worry, damage rarely occurs. But if it somehow does, Pixels will replace it! They do their absolute best to package your order so that it will arrive in perfect condition. Unfortunately, though, they can’t control the UPS / FedEx delivery drivers who will handle the order along the way. If your order arrives damaged, simply contact Pixels using this form and they’ll get a replacement order into production ASAP.

You can safely order as a gift. Pixels does NOT include any dollar amounts on the invoice that will be included with the purchase.

Unfortunately, you can not include a gift message with your print purchase from Pixels. Gift cards, however, can easily include a custom message. To find out how, see below. 

Gift Card FAQs

Absolutely! Gift cards are a great way to give a unique, lasting gift, while enabling the recipient to choose the photograph and size/format they most desire from my fine art nature photo galleries.

To purchase a gift card from Pixels, please click here.

When you checkout, the gift card will be emailed to you at the email address that you provide on the checkout screen. The gift card will be attached to the email as a PDF (click here for an example). Print it out and deliver it to the recipient… or simply forward the PDF via e-mail!

To receive the credit amount, the gift recipient enters the unique code on the certificate during the checkout process when buying my photo. Easy! Any remaining balance on the certificate can be used later on another purchase, and will remain good within one year of the certificate’s original purchase.

Note: Since Pixels’ gift cards are technically usable with any artist’s photos/products on their site, be sure to point your gift recipient to so they can easily browse and select from my fine art nature photos.

It will expire one year after the date of its purchase.

The gift card’s balance available for use will be shown after entering the card’s code during the checkout process. If there is a remaining balance, you will be given the standard options to pay the remainder.

Yes, if there is a remaining balance.

Sorry, it is non-transferable and can only be used by the original recipient.

Other Questions Not Answered Above

Please contact me — I’d love to hear from you!

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